Frequently Asked Questions
We ship our orders via UPS ground shipping.
Our orders ship from our warehouse in Florida, USA.
Due to sanitary reasons, items on this website are not eligible for returns. Please contact hello [at] joifulbee.com if an item you receive is faulty or damaged within 3 week-days of receiving with a photo of the item. Faulty items will be considered for a replacement with shipping covered by Joiful Bee if within 3 day policy. No items will be replaced or refunded beyond 3 days of delivery.
Immediately upon placing your order, you will receive a confirmation email with your order number. Your order tracking number will be sent to you within 1-3 business days of placing your order. We do not fulfill orders on weekends. If you are unable to locate your email, check your promotions folder and spam folder for an email from Joiful Bee.
Sorry for this mistake! Please email hello [at] joifulbee.com with your order number to resolve the problem and have your missing item(s) sent to you!
Please note that only orders with 2+ Wash Day Kits and/or Expansion Packs receive a complimentary Queen Pin. If you are eligible and did not receive, please email hello [at] joifulbee.com with your order number to resolve the problem and have your missing item(s) sent to you!
The 5PC Wash Day Kit includes: Scalp Massaging Shampoo Brush, Microwaveable Deep Condition Cap, Honeycomb Detangling Brush, Microfiber Towel Turban, Continuous Spray Bottle
The 3PC Wash Day Kit Expansion Pack includes: 'Ultimate Protection' Reversible Satin Bonnet with Drawstring, 'Hold You Down' Sectioning Clips (Pack of 5), 'Smooth Satin' Large Scrunchies (Pack of 2)
At this time we only sell our hair tools in our pre-kitted bundles. If you are a current customer who would like to purchase a single item as a replacement please contact us at hello [at] joifulbee.com
Please email hello [at] joifulbee.com if it has been more than 4 business days and your order is not tracking. We pride ourselves on quick shipping and there may be a possible issue with the postal carrier. We will work to have it resent immediately.